How to Recover Lost Sales

THE PROBLEM As business owners we may breathe a sigh of discontent when we log into our online stores and see “abandoned order” or “incomplete order”. ¬†It means someone came to your site with every intention of buying and for some reason, didn’t. However, there are action steps you can take to reduce the number […]

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Why Customer Service Live Chat Gets Superior Results

Over the past few years in the eCommerce industry, I have assisted hundreds of clients with their online stores with everything from product imports, to payment gateways and customer service live chat. So what truly makes an online business successful? Is it Marketing? Yes. Is it having a niche product? Sure.¬†However, the real difference maker […]

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